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Carlos Álvarez is an experienced IT professional currently serving as an IT Service Desk Analyst at Ocorian, providing worldwide support in French and English. Previous roles include Desktop Support Engineer L2 at JP Morgan Chase & Co., where Carlos managed technical issues and user interactions, and a versatile IT Engineer at Convergence IT, focusing on system troubleshooting and business development. Early career experiences include web development, office management, and customer service roles in multilingual environments. Carlos holds a Master’s Degree in Foreign Languages Applied to International Affairs and a Full Stack Web Developer certification.