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Daria Averbach is an accomplished Senior Vice President of Customer Success at Ocelot, leading client success initiatives for an AI Student Engagement and Communication platform in higher education since October 2023. With a strong background in customer success, Daria previously served as Vice President of Customer Success at EAB, where responsibilities included managing a team of 13 senior-level Customer Success Managers and achieving a 97% renewal rate during a significant post-acquisition integration. Daria's expertise in driving service strategies and operational growth was further demonstrated while leading the Implementation Consulting and Services team at EAB, resulting in a 220% increase in adoption rates and a 50% reduction in implementation times. Daria holds a BA in Economics and Philosophy from the University of Virginia, further solidifying a foundation in analytical and strategic thinking.