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Julia Biggs is an experienced professional with a strong background in resident experience management and education support. Currently serving as the Resident Experience Manager for Oceania since October 2018, Julia oversees the company's bespoke customer experience app and manages well-being initiatives aimed at enhancing the quality of life for aged care and retirement village residents. Julia has effectively led various programs, established community relationships, and provided training to staff. Previous roles include working as an Education Support Worker at Avondale College, where Julia supported learners with special needs, and as a Higher Level Teaching Assistant at Birmingham City Council, facilitating intervention support groups. Julia holds a degree in Marketing, Advertising and Public Relations from Birmingham City University and a Project Management certificate from The Institute of Management New Zealand, among other qualifications.