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Keith F. has extensive experience in IT support and customer service across various roles. Currently serving as an IT Support Specialist at Ocean Health Initiatives, Inc. since September 2018, Keith previously worked as a Customer Support Engineer at Commvault, where expertise focused on supporting customers utilizing the Simpana backup suite, particularly those operating on Linux systems. Prior experience includes managing the Customer Support Desk at Craving Savings LLC and an IT Intern role at Oratory Prep. Keith holds a Master's degree in Library & Information Science with a focus on Computer/Information Technology Administration and Management from George Mason University, as well as an Associate's degree in Computer Systems Networking and Telecommunications from the American Institute.