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Secil Kavas Akkose is an accomplished professional with extensive experience in customer success and business analysis within the financial services sector. Currently serving as Customer Success Director at OBSS since June 2015, Secil oversees relationships with tier 1 and 2 banks, focused on understanding their technology needs to align with global growth strategies. Previous roles include Customer Success Manager and Manager of Business Analysis, where insights into client needs were cultivated alongside delivering IT consultancy. As a co-founder of intouch, a community engagement platform established in September 2020, Secil aims to enhance loyalty and collaboration among organizations. Educational credentials include an MSc in Industrial Engineering from Istanbul Technical University and an upcoming course in Innovation & Growth from Stanford University Graduate School of Business.