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Natasha Powell is an experienced professional specializing in customer experience improvement and change management. Currently serving as the Customer Experience Improvement Lead at NXP since August 2020, Natasha leads enterprise-wide process improvements and manages the improvement pipeline. Prior to this role, Natasha held various positions at Spark New Zealand from December 2013 to March 2020, including Change Manager, Change Specialist, Operations Specialist, and Operations Coordinator, focusing on large government and enterprise accounts. Natasha initiated internal process improvements that enhanced training for new NOC employees. Earlier career experiences include serving as Checkout Manager at Progressive Enterprises and Checkout Operator at PAK'nSAVE. Natasha holds a Bachelor of Science in Psychology and Molecular Biology from Victoria University of Wellington.