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Steven Pharo is an experienced IT professional currently serving as a Desktop Administrator 3 at NW Natural since March 2020. Prior to this role, Steven worked as a Senior Desktop Support Technician at Peak Reliability from March 2014 to December 2019, where expertise included SCCM deployment administration, multimedia conference room setup, and technical support for various applications and devices. Steven also held the position of Desktop Support Technician at WECC and Epiq Systems, focusing on desktop support in corporate environments, application and hardware support, and Active Directory management. Steven has a strong background in managing end-user support, IT project leadership, and training new technicians.