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Guilherme Faria has over 8 years of work experience in the customer service and sales industry. From 2011 to 2019, they worked at Alterdata Software as a Leader of Customer Service. In 2019, they joined Nvoip as the CCO, where they managed and developed the Commercial, Customer Success and Customer Service teams. Guilherme was responsible for direct stakeholder relationships, MRR, churn control, expansion, enchantment and NPS. Guilherme was also responsible for customer centricity from 200 to 5k customers in 3 years. Guilherme implemented and restructured the Customer Service, Outbound Sales and Inbound Sales teams. Guilherme also managed the improvement of processes and flows. Additionally, they were responsible for the implementation and restructuring of the Partner teams (resellers and partners). Guilherme was directly linked to the growth of >250% A. A. of Nvoip.

Guilherme Faria has an education history that includes a Pós-graduação Lato Sensu - MBA from Estácio in 2017, with a focus on Gestão de Pessoas com Ênfase em Liderança Organizacional, as well as a Master of Business Administration - MBA from Estácio in 2016, with a focus on Economia e Gestão Empresarial. Additionally, they hold certifications in Customer Success para Empreendedores from Endeavor Brasil, Customer Success: Como Conquistar e Manter Clientes from Sebrae, Especialista em Customer Success from Rock Content, Gestão de Equipe de Vendas from Sebrae, Gestão de Pessoas from Sebrae, Gestão Ágil from Udemy, Inteligência Emocional from Escola Conquer, Liderança: Como Desenvolver Times de Alta Performance from Endeavor, Planejamento e Gestão da Equipe de Vendas from Endeavor, and Planejamento Estratégico para Empreendedores from Sebrae.