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Stéphanie Mercier is an experienced digital strategy and customer experience professional currently serving as Stratège numérique et CX at nventive since March 2022. Prior to this role, Stéphanie held several positions at Vidéotron, including Senior Manager of Customer Experience Strategy, where responsibilities involved designing and optimizing customer journeys and promoting a customer-centric culture. Stéphanie's career began at Yellow Pages/Pages Jaunes – Canada, where contributions included product management and operational efficiency. Educational credentials encompass a Master of Business Administration from École des sciences de la gestion (ESG UQAM), a Bachelor's degree in Literary Studies from UQAM, and a Collegial degree in Advertising from La Cité collégiale.