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Willams Oliveira is an experienced Technical Consultant at nuvolax since June 2018, following a role as Consultor de tecnologia at Deloitte Brasil from March 2017 to May 2018, where responsibilities included pre-sales for the ServiceNow platform and leading ITSM implementation projects for financial clients. Prior experience spans from September 2010 to February 2017 as a Software Analyst at PromonLogicalis, focusing on administration and development within the ServiceNow platform, and earlier roles included providing second-level Help Desk support at TMS Call Center. Willams holds an MBA in Software Engineering with an emphasis in services from FIAP and a Bachelor's degree in Computer Science from Universidade Paulista, complemented by a Technical degree in Informatics from ETEC.