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Danilo Pereira possesses a solid background in IT support and customer service, currently serving as a Tech Support IT at Nuvemshop and Mandaê since March 2022, with responsibilities including managing and resolving support tickets nationally and overseeing software inventory. Previously, Danilo worked as a Help Desk Analyst at MoveTruly Lead Management from April 2019 to February 2022, providing comprehensive support from N1 to N3 levels and improving internal processes. Earlier experience includes roles in sales and customer service at Teleperformance Brasil and Atento, enhancing skills in client communication and service sales. Danilo holds a Bachelor's degree in Computer Science from Uninove, earned between 2017 and 2020.