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Aline Schneider is currently an Analista de suporte júnior at Octadesk since August 2022. Previously, Aline worked at 99 from November 2017 to April 2022 as an Analista de experiência do usuário, focusing on customer experience through various communication channels and enhancing customer satisfaction metrics. Aline's experience includes roles as a bilingual technical support analyst at Teleperformance Brasil and Concentrix Brasil, providing support for leading technology brands. Aline started a career at Atento Brasil Oficial as an Analista de qualidade, where responsibilities included client support and quality monitoring across various channels. Aline holds a graduate degree in Data Science from Universidade Anhembi Morumbi and a bachelor's degree in Communication Social from the same institution, along with a technical degree in Information Technology from ETEC.