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Thato Godfrey Mapena is an Information Technology Support Technician at Nutun since January 2024, with responsibilities including assisting staff and troubleshooting office equipment. Prior experience includes serving as a Desktop Support Engineer at CSS Credit Solutions Services (Pty) Limited, where setup and equipment delivery for new users were key tasks. Thato also worked as an IT Infrastructure Support Technician at Netstar, focusing on workstation setups. Earlier roles include Customer Service Consultant at Altech Netstar, delivering high-volume support through various communication methods while managing customer interactions and account administration. Thato holds Network+ and CompTIA A+ certifications from Richfield Graduate Institution, obtained in 2014.