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Carmen Ramos Garrido has extensive experience in operational and business development roles within various companies. Currently serving as Head of IA Operations at NUMINTEC, a Telavox Company since August 2024, Carmen previously held the position of Chief Operating Officer at Upbe from November 2020 to October 2024, where Carmen also worked as Operations Manager and Product Specialist. Carmen's earlier roles include Business Development Manager at Grass Roots Spain and Consultor de Desarrollo Negocio at MST HOLDING. Carmen began career in business consulting as Consultor Desarrollo de Negocio at Digitex and advanced through positions including Key Account Manager for Analytics and Customer Experience, where Carmen focused on market needs and operational efficiency. With a diploma in Audiovisual Communication from Universidad Complutense de Madrid and higher qualifications in Commerce and Marketing from Escuela Superior Luis Buñuel, Carmen has also enhanced expertise in generative AI through certifications from Udemy.