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Leonan Frade is a skilled professional with extensive experience in operations strategy, process improvement, and customer experience across various notable companies. Currently serving as a CX Operations Strategy & Planning Specialist at Nubank since May 2024, Leonan previously held senior roles at iFood, including Analista Melhoria Contínua Sr and Analista de Projetos Sr, where significant achievements include leading the implementation of automated decision trees and AI solutions, resulting in substantial operational savings and improved customer service efficiency. Leonan's earlier career includes managerial positions at VDS Tecnologia e Informatica LTDA, Reale & Reale Advogados Associados, Grupo Elo, Master Brasil, and AlmavivA, demonstrating a consistent focus on process reengineering and quality assurance. Leonan's educational background includes degrees in Information Technology Management and specialized training in Customer Success and Customer Experience from prestigious institutions.