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Elves Sampaio is a quality monitor with extensive experience in quality control and customer service. Currently at ClearSale since April 2020, Elves Sampaio develops and implements quality control studies and tools focusing on continuous improvement and process mapping. Prior experience includes a role at Atento Brasil, where Elves Sampaio analyzed customer service quality and devised improvement strategies, as well as positions at Lojas Renner and TIVIT involving customer assistance and sales support. Elves Sampaio is enhancing professional skills through ongoing education at ClearTech, scheduled to conclude in December 2023.