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Peter Tay has had a diverse work experience over the years. Peter began their career at SingTel in 2002 as a Manager, specializing in Service Quality using the Six Sigma methodology. In 2004, they transitioned to the Singapore Tourism Board, where they held the position of Assistant Director, focusing on Service Assessment and Feedback. In 2008, they joined Income as Head of Customer Engagement and later became Head of Organisational Effectiveness. Peter then advanced to Vice President and Head of the Corporate Office, and subsequently became Senior Vice President and Head of Customer Operations. In 2015, they took on the role of Chief Operations Officer and later became Chief Operating Officer. Peter currently holds the position of Chief Digital Officer (CDO) at Income.

Peter Tay's education history includes the following degrees:

- In 1993-1995, Peter Tay obtained a Bachelor of Business Administration (BBA) in Finance, General from the National University of Singapore.

- In 2000-2002, they earned a Master of Science (MSc) in Total Quality Management & Business Excellence from Sheffield Hallam University.

- In 2015, they completed the Advanced Management Programme (AMP) at INSEAD.

Additionally, Peter Tay has obtained several certifications in quality management and lean initiatives, including:

- Certified Six Sigma Black Belt from ASQ in 2004.

- Certified Manager of Quality/Organizational Excellence from ASQ in 2002.

- Certified Quality Auditor from ASQ in 2001.

- Lean Initiatives (Expert) from Pivotal Resources in 2006.