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Florence Rouille is an experienced account management professional currently serving as an Account Manager at Odigo since September 2022, specializing in cloud-based contact center solutions for large organizations. Prior to Odigo, Florence held multiple roles, including Senior Account Executive at Intrado from January 2018 to May 2022, where responsibilities included leading complex sales processes and establishing relationships with executive-level clients in the EMEA region. Florence's earlier experience includes positions as a Key Account Executive at West Corporation, a Key Account Manager at InterCall Careers Europe, and an SMB Account Manager at Genesys Conferencing, focusing on business development and management of proprietary audio, web, and video software solutions. Educational background includes a BTS Action Commerciale from Lycée Fulbert in Chartres.