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Felicia Brown has extensive experience in operations and account management, currently serving as Operations Manager and holding previous roles, such as Senior Continuous Improvement Specialist and Senior Account Manager at NSF International since January 2008. With a strong focus on client account management, generating about $2 million in annual revenue, Felicia is adept at preparing annual budgets, reviewing project revenues, and developing strategic plans. As a Senior Certification Project Manager, responsibilities included managing client accounts for regulatory compliance and delivering training on regulatory policies. Prior experience includes a role as a Flight Attendant at Continental Airlines and working as a Pharmacy Technician at CVS Pharmacy. Felicia holds an MBA with a specialization in Finance from Walsh College and a Bachelor of Science in Biology from the University of Michigan.