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Bailey Pons currently serves as the Manager of Technical Customer Success at NRC Health, where responsibilities include collaborating with leadership on large-scale initiatives, implementing new processes, and supporting a team of technical associates in customer interactions and career development. Previous roles at NRC Health include Project Specialist, focusing on technical support for patient experience outreach, and Continuum Service Support Specialist, assisting internal teams with technical requests. Prior to NRC Health, Bailey Pons worked at Celerion as a Clinical Data Manager, ensuring the accuracy of clinical data and collaborating on case study presentations. Additionally, Bailey Pons was involved as an Assistant Swim Coach at Club Husker, developing workouts and guiding youth swimmers.