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Jesse Caplan is a seasoned professional in client success and account management, currently serving as a Client Success Manager at npn360 since June 2024. Prior experience includes a role as Senior Account Specialist at slwm from October 2019 to June 2024 and various positions at Strategic Factory from March 2016 to October 2019, including Relationship Manager and Customer Service Representative. Jesse's background also features experience at Under Armour as a Selling Specialist, providing comprehensive customer service and maximizing sales. Additional roles include an internship at the Colonial Athletic Association focused on marketing and event organization, and serving as a Representative of Player Identification at Factory Athletics, assisting athletes with college recruitment. Educational credentials include a Bachelor of Science degree in Sport Management from Towson University and an Associate of Arts degree from Community College of Baltimore County.