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Susana Alfaia has over 25 years of experience in the field of Human Resources. Susana currently serves as the Human Resources Director at NOWO Portugal since January 2021. Prior to their current role, they worked at Mondelēz International for almost a decade as an HR Manager, where they were responsible for various HR functions such as performance management, recruitment, labor relations, and company restructuring projects. Before joining Mondelēz International, they worked as an HR Manager at Cadburys Schweppes PLC. Susana also has experience working as a Human Resources Supervisor at Pfizer and as a Human Resources Technician at Warner Lambert. Throughout their career, Susana has gained expertise in areas such as administrative management, training and development, and recruitment.

Susana Alfaia's education history includes studying Clinical Psychology at Universidade Autónoma de Lisboa. The dates of their enrollment and completion of the program are not provided. Susana also pursued a post-graduate degree in HR at Universidade Católica Portuguesa. Again, the specific dates of their studies are not mentioned. Additionally, Susana has obtained additional certification in the "Programa de Liderança, Agilidade & Adaptabilidade" from Nova School of Business and Economics, although the month and year of completion are not provided.