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Gilles Gagnon possesses extensive experience in service management and account management within the technology and services sectors. Currently serving as the Senior Service Manager at NOVIPRO since March 2022, Gilles has previously held the position of Account Manager at R2i, where responsibilities included developing and supporting major accounts. At IBM Canada, from November 2014 to October 2019, Gilles operated as a Senior Service Sales Leader and also as a Global Technology Services Client Representative, focusing on large-scale service solutions across multiple sectors. Earlier in the career at IBM Global Services, Gilles specialized in selling hardware maintenance and software support services. Education was pursued at Institut Teccart, earning a degree in System Technology in 1987, following studies at Antoine Brossard from 1980 to 1984.