Siboney Hernandez is an experienced RPA Business Analyst currently employed at Nova US since November 2021, focusing on automation opportunities and process optimization through design-thinking methodologies. Prior to this role, Siboney worked at World Flight Services as an Airport Customer Service Agent, handling flight information and customer reservations while ensuring compliance with airline policies. Previously, Siboney served as an RPA Business Analyst at Tata Consultancy Services, where responsibilities included analyzing business processes, developing project plans, and managing business engagements related to RPA solutions. Additional experience includes a position as a Business Process Manager, emphasizing operational efficiencies and employee development, and as a Customer Service Representative at TeleTech. Siboney holds a High School Diploma from Mount San Jacinto and has further education from the College of the Desert.
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