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Steve Dunn is a seasoned IT professional with extensive experience in technical support roles, currently serving as a Senior Technical Support Analyst at Nottingham City Council since January 2017. Previously, Steve held positions as a Level 2 Service Desk Engineer and IT Helpdesk Manager at XMA Ltd and EasiPC Services Ltd, respectively, where expertise in MCSA and MCP certifications in Windows 7 was demonstrated. Additional roles include IT Support Engineer for educational institutions and various technical support positions across multiple companies, highlighting a strong background in desktop support and diagnostics. Steve's education includes training at Loughborough College from 1995 to 1996.