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Tom Montgomery is a Customer Experience Manager at Nothing since October 2022, responsible for creating and executing a superior customer experience strategy across Europe, the US, and MEA. Previously, Tom served as Head of Customer Care & Service Management at ROKiT from November 2018 to October 2022, where exceptional service and high NPS ratings were achieved through team leadership in North America and the UK. Earlier experiences include Customer Support Manager at Wileyfox, focusing on outstanding service for two smartphone brands, and roles at Caravan and Motorhome Club, including Customer Service Executive and Assistant Duty Officer. Tom holds a degree in Computer Science from the University of Leicester, earned between 2013 and 2015.