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Emilia P. is an accomplished professional with extensive experience in technical support and customer success. Currently serving as the Manager of Support Escalations at Notarize since September 2021, Emilia has also held roles as a Technical Support Engineer, including Team Lead and Technical Support Engineer. Prior to Notarize, Emilia worked at vCita from September 2018 to September 2021 as a Senior Product Support Specialist, where advanced technical issues were resolved, and customer-centric protocols were created and implemented. Before that, important skills were developed as an ITS Helpdesk Consultant at Bishop's University, managing IT support tickets and providing training. Emilia began a career as a business owner at Détente Urbaine from November 2010 to January 2014. Emilia holds a Bachelor of Science degree in Computer Science from Bishop’s University, earned between 2014 and 2018.