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Frankie Walker is a seasoned professional in customer service and team management, currently serving as a Business Owner and Franchisee with Not Just Travel since January 2016, focusing on providing bespoke travel consultancy. Previously, Walker held roles such as Customer Services Manager at Inchcape Fleet Solutions, where a team of fleet associates was led to service government accounts, and Team Manager at easyJet, overseeing customer service agents in a busy contact center. Additional experience includes serving as Customer Services Team Leader at Vale of Aylesbury Housing, managing the contact center's operations, and Customer Service Manager roles at American Express Global Business Travel, where travel bookings and quality goals were a priority. Walker's career began as an Account Manager at Tell Me Fare Base and an Office Sales Manager at Ramada Inn, with earlier tenure as Team Manager at American Express Global Business Travel, managing corporate travel consultants.