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Erik R. possesses a robust background in IT support and desktop administration, currently serving as an IT Desktop Support/Help Desk Technician at Norwood Medical since July 2023. Prior experience includes roles as an IT Support Analyst at Ohio's Hospice and as a Plex ERP Support Associate Level 2/IS Support Tech 2 at Silfex, Inc. Erik R. also held positions at One10 Inc., functioning as a Mail Center Administrator and briefly as a Desktop Support Technician. An educational foundation in Computer Information Systems/Secure System Administration was attained at Sinclair Community College, culminating in an Associate of Applied Science degree completed between 2018 and 2020.