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Jessica Hill-Jones, Ed.D, is a seasoned educational professional currently serving as Senior Project Administrator at Northwestern University since November 2023. Jessica has extensive experience in higher education, previously working at Pearson from June 2014 to November 2023, where roles included Associate Director and Retention Manager, focusing on managing operations for distance learning programs, collaborating with various academic partners, analyzing student retention trends, and implementing improvement plans. Jessica began their career in student services at Indiana University Bloomington, holding positions such as Graduate Supervisor and Student Services Advisor, and also has experience in customer service and leadership roles at Target and Indiana University. Jessica earned a Doctor of Education in Higher Education Administration from Northern Illinois University, along with a Master of Education and Bachelor's degree from Indiana University Bloomington.