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Andrew Kudla is an accomplished financial services professional with extensive experience in contact center operations and management. Currently serving as Vice President of the Contact Center at Northwest Bank since March 2019, Andrew previously held several leadership roles at KeyBank, including Vice President of Contact Center Vendor Manager and Vice President of Consumer Services Department Manager. Andrew's career commenced at First Niagara Bank, where roles included Vice President of Contact Center Operations Manager and Team Leader. Throughout the career, Andrew has demonstrated a strong commitment to creating engaged and motivated teams, focusing on exceptional customer service and effective learning and development initiatives. Andrew holds a Master of Business Administration in Strategic Management from Niagara University, a Bachelor's degree in Business Administration, Management and Operations from Medaille College, and an Associate of Arts and Sciences in Accounting from Niagara University.