Northumbrian Water Group (NWG) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

Utilities

Northumbrian Water Group

Pity Me 2 focuses on resource planning, service delivery, and customer experience within environmental and regulatory frameworks.

Pity Me 2

The Pity Me office focuses on water management and customer engagement, providing technical and operational support.

Pity Me

Heidi Mottram

Zoe Frogbrook

Gary Storey

Martin Jackson

Louise Hunter Mbe Chart Pr

Kieran Ingram

Philip Hicks Fcips

Matt Williams

Tim Rutter

Jennie Collingwood

Michelle Todd-Davison

Kathryn Waugh

Dr. Elouise Leonard-Cross

Richard Somerville

Bridget Rosewell

Duncan Nicholas Macrae

Loi Shun Chan

Andrew John Hunter

Jacquie Mcglade

Alan Bryce

Hing Lam Kam

Richard Sexton

Peter Vicary-Smith

This department oversees project planning, execution, and delivery to ensure objectives are met efficiently.

Project Management

The Customer Service and Operations team at Northumbrian Water Group is dedicated to ensuring the delivery of exceptional customer experiences across water and sewerage services. This team manages customer inquiries, handles complaints, and oversees the operational efficiency of water supply and wastewater treatment processes, while also implementing strategic initiatives to improve service performance and response to flooding incidents. Through collaboration and effective management, they work to maintain high standards of service quality and address the needs of customers in both the North East and South East of England.

Customer Service and Operations

This department focuses on the design, development, and implementation of engineering projects and solutions.

Engineering Department

This department oversees the planning, distribution, and quality of water supply and wastewater management operations.

Water Resources Management

This department manages employee relations, compliance, and overall people operations within the organization.

Human Resources

This department focuses on analyzing business needs and supporting decision-making through data-driven insights.

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Northumbrian Water Group

Org chart

Board & advisors

Teams

Project Management

Customer Service and Operations

Engineering Department

Water Resources Management

Human Resources

Business Analysis

Offices

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Northumbrian Water Group

Org chart

Board & advisors

Teams

Project Management

Customer Service and Operations

Engineering Department

Water Resources Management

Human Resources

Business Analysis

Offices

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