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Mark Cobb is an experienced contact centre manager currently serving as the Head of Customer Contact at Northern Powergrid since April 2022. Prior to this role, Mark held several key positions at npower, including Head of SRH and Partner Performance, where responsibility included overseeing in-house retention and performance across various partners. Mark has also held leadership roles at Hinduja Global Solutions, Everything Everywhere Ltd, and Orange, with expertise in client services, employee engagement, and operational management. Mark's career is marked by a strong focus on performance improvement, stakeholder management, and the successful delivery of employee experience strategies. Mark's educational background includes studying at Harrogate College and Harrogate Grammar School.