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Barbara Wentzell currently serves as the Manager of Virtual Delivery at Northern Credit Union since April 2023, and has a rich history of engagement as an active community volunteer since 2013 across various organizations. Barbara's previous role as Program Director at HGS involved significant achievements, including a remarkable 40% reduction in attrition within six months and a 10% improvement in Net Promoter Scores for a global financial client. As Director of Coaching Effectiveness, Barbara completed a certified leadership program and facilitated coaching across diverse levels. Prior experience also includes serving as Operations Manager for a global banking institution at HGS, where Barbara managed a substantial team and drove strategic operations. Educational background includes diplomas in Customer Service Support and Business Administration from Northern College and Algonquin College, respectively.