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Sharon Prendergast is an experienced professional in IT project management and customer engagement with a career spanning over three decades. Currently working as a Customer and Specialised IT Programme Manager at Electricity North West since May 2022, Sharon has successfully led various IT projects including the Smart meter Ping project, enhancing customer service delivery. Prior experience includes roles as a Senior Product Manager at Shell Energy Retail, where Sharon drove smart meter engagement, and as National Operations Training & Business Change Manager at Hive, where Sharon implemented new products across various channels. Earlier positions at British Gas included Customer Experience Project Manager and Service Engineer, where Sharon was recognized for leading business-wide changes and achieving significant operational improvements. Sharon holds several relevant qualifications, including a HND in Central Heating Design and certifications in project management.