NTTA's mission is to provide a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure. Interested in a career with NTTA? Check out our available job openings at ntta.org.

Infrastructure

Transportation

North Texas Tollway Authority

North Texas Tollway Authority's headquarters in Plano, TX, United States

James Hofmann

Dena DeNooyer Stroh

Jeff Dailey

John David Evans

Linh Truong

Kim Tolbert

The IT and Software Development team at North Texas Tollway Authority (NTTA) is responsible for the design, implementation, and maintenance of the tollway's technological infrastructure. This includes managing network systems, developing and maintaining software applications, ensuring data integrity, providing cybersecurity, and supporting various IT services. The team works to enhance operational efficiency, improve customer experience, and ensure the overall reliability and security of the NTTA's toll road system.

IT and Software Development

The Customer Service Team at North Texas Tollway Authority is dedicated to assisting customers with their toll-related inquiries and issues, providing support and guidance on account management, toll payments, and dispute resolution. This team ensures a high level of customer satisfaction through effective communication and problem-solving skills, catering to both English-speaking and bilingual customers. Their goal is to enhance the overall customer experience while upholding the values and mission of NTTA.

Customer Service Team

The Human Resources and Talent Management team at North Texas Tollway Authority focuses on attracting, retaining, and developing top talent to support the organization’s mission. They manage recruitment, compensation and benefits, payroll, employee relations, and HR systems to ensure a productive and compliant workplace. They also create and implement talent management strategies to foster a positive and engaged work environment.

Human Resources and Talent Management

The Operations and Analysis team at the North Texas Tollway Authority is responsible for ensuring the smooth and efficient operation of the toll road system through comprehensive data analysis and strategic financial planning. This team manages workforce logistics, analyzes operational performance, oversees capital improvement projects, and ensures financial stability by monitoring bankruptcy risks and enhancing business processes. Their efforts support the Authority's mission to provide safe, reliable, and value-driven transportation solutions.

Operations and Analysis

The Project Management Team at North Texas Tollway Authority is responsible for overseeing the planning, execution, and completion of various roadway and infrastructure projects. This includes coordinating resources, managing timelines, ensuring compliance with safety and regulatory standards, and communicating project progress to stakeholders. The team works collaboratively to ensure projects are delivered on time, within budget, and meet the high standards of quality and reliability expected by NTTA.

Project Management Team

The Administration and Management team at North Texas Tollway Authority oversees essential operational functions, including IT security, infrastructure engineering, budgeting and compliance, legal administration, asset management, and executive support. This team ensures that NTTA runs efficiently, adheres to legal and financial regulations, protects critical information, and supports infrastructure development to meet the region's transportation needs.

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North Texas Tollway Authority

Org chart

Teams

IT and Software Development

Customer Service Team

Human Resources and Talent Management

Operations and Analysis

Project Management Team

Administration and Management

Offices

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North Texas Tollway Authority

Org chart

Teams

IT and Software Development

Customer Service Team

Human Resources and Talent Management

Operations and Analysis

Project Management Team

Administration and Management

Offices

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