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Lorraine Pruneda is a seasoned professional with extensive experience in workforce management and business performance analysis. Currently serving as Workforce Manager at North Texas Tollway Authority since November 2019, Lorraine excels in analyzing business drivers and optimizing staffing plans for call centers and customer service operations. Prior roles include Business Performance Analyst at Louis Vuitton, where insights into sales and key performance metrics were provided, and Global Real Time Traffic Coordinator/Forecast Analyst at WorldVentures Holdings, supporting contact center management with historical data analysis. Additional experience includes an admissions representative position at Vista College and a supervisory role at Brinks Home Security, where training and operational efficiency were emphasized. Lorraine holds a Bachelor's degree in Business Administration with a focus on International Business and Spanish from The University of Texas at Arlington.