North End Teleservices helps with database, account management, technical support, back office, sales, customer and loan services.

IT Services

Outsourcing

Support Services

North End Teleservices

North End Teleservices' headquarters in Omaha, NE, United States

Carmen Tapio

Vern Kathol

Vanessa Spencer

Rejaneeche Kellum

Katia Henley

Monica Greenhill

Keisha Thomas

The Customer Support and Operations Team at North End Teleservices is dedicated to enhancing client satisfaction and ensuring efficient service delivery. This team manages customer inquiries, supports account management, and oversees operational processes, while also coordinating communications and security protocols. By leveraging data analytics and workforce management strategies, they aim to streamline operations and deliver exceptional customer experiences across various service offerings.

Customer Support and Operations Team

The Supervisory Team at North End Teleservices is responsible for overseeing the daily operations of various service departments, ensuring that front-line staff deliver exceptional customer service and support. They provide guidance, training, and performance management to team members, while also implementing strategies to improve efficiency and enhance customer satisfaction across database management, technical support, and sales services.

Supervisory Team

The Business Services Team at North End Teleservices is responsible for overseeing and enhancing the company’s operational efficiency and customer satisfaction. This team manages cross-functional initiatives, coordinates employee relations, develops market strategies, and ensures seamless integration of back office functions to support the company's diverse service offerings in database management, technical support, and customer services.

Business Services Team

The Quality Assurance and Training Team at North End Teleservices ensures that all customer interactions meet the company’s high standards for service and compliance. They monitor and evaluate performance metrics, provide targeted training to enhance employee skills, and implement best practices to improve overall service quality. 

Quality Assurance and Training Team

The Leadership Team at North End Teleservices drives the company's strategic vision and operational excellence. Comprising the President & CEO and the COO, this team oversees organizational growth, ensures effective resource allocation, and fosters a culture of collaboration and innovation to enhance service delivery across database management, customer support, and sales.

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North End Teleservices

Org chart

Teams

Customer Support and Operations Team

Supervisory Team

Business Services Team

Quality Assurance and Training Team

Leadership Team

Offices

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North End Teleservices

Org chart

Teams

Customer Support and Operations Team

Supervisory Team

Business Services Team

Quality Assurance and Training Team

Leadership Team

Offices

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