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Wally Wazan is an experienced Visitor Services Administrator at the North Carolina Department of Commerce, responsible for leading the Visitor Services team, executing various programs, and ensuring high-quality customer service. With a background in management and marketing across multiple hospitality establishments, Wally's expertise includes human resources, employee training, performance management, and strategic marketing initiatives. Prior roles include Welcome Center Manager and Sales Manager at various hotels, where Wally consistently achieved revenue growth through innovative marketing strategies and effective team management. Wally holds a Bachelor's degree in Liberal Studies from Belmont Abbey College, a Business Administration Certificate from Central Piedmont Community College specializing in Event Marketing and Promotion, and an Associate’s Degree in Travel, Tourism, and Entertainment from Tarrant County College.