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Shon Jackson, ETA-CPP, has extensive experience in customer service management, currently serving as a Customer Service Manager at FinTech since February 2020, while also holding the position of Customer Care Manager at North American Bancard since August 2018. Previously, Shon Jackson was a Customer Care Team Lead at Total Merchant Services, a Customer Care Quality Assurance Supervisor at MP Consulting, and held dual roles as Customer Care Quality Assurance Supervisor and Trainer at Pinnacle Logistics. Additionally, Shon Jackson worked as a Customer Care Supervisor and Trainer at DVM Teleservices. Educationally, Shon Jackson studied at Los Angeles Valley College from 2012 to 2016 and completed studies at La Puente High School.