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Schulte Spencer is an accomplished professional with extensive experience in customer experience management and user acceptance testing within the payments industry. Currently serving as Customer Experience & UAT Manager at North American Bancard since October 2017, Schulte leads multiple projects related to product implementation and operational improvements. Previously, Schulte held the position of Contact Center Technology Manager following a merger with Total Merchant Services, where duties expanded to managing tools and equipment for operations. Schulte's background also includes roles at Total Merchant Services as Ops Project Manager and at Intuit as Product Manager focusing on operations and user experience. Early career experience includes positions at VONS, enhancing customer service capabilities. Schulte holds an Associate's degree in Accounting from University of Phoenix and Pierce College, and is certified as a SCRUM Master.