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Susana Fernández de Liger Basañez has extensive experience in commercial training and digital CRM implementation, currently serving at NorteHispana Seguros since February 2006, specializing in agency network training and curriculum development. Previous roles include e-learning training development at CADMO and web maintenance at Ayuntamiento de Portugalete, where responsibilities involved multimedia script creation and community engagement. Additionally, Susana worked as a training technician at TRAINING PLANS MANAGEMENT SL, coordinating training programs for elderly care facilities. Educational credentials include a Licenciatura in Clinical Psychology from the University of Deusto and a postgraduate degree in Applied Psychology from Centro Nexo.