Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

Telecommunications

Nordia

The Fraud & Risk Management Team at Nordia focuses on identifying, analyzing, and mitigating fraudulent activities to protect both the company and its customers. This team of specialized Fraud Analysts and Loss and Fraud Prevention experts collaborates to develop and implement strategies that prevent financial loss and ensure the security of customer information.

Fraud & Risk Management Team

The Sales Team at Nordia specializes in driving revenue growth by engaging with both small and commercial businesses to promote and sell telecom services, particularly those offered by Bell. Their responsibilities include identifying potential clients, addressing customer needs, closing sales, and providing technical expertise to support product selection. The team also focuses on nurturing client relationships and ensuring customer satisfaction to foster loyalty and repeat business.

Sales Team

The Customer Service team at Nordia is dedicated to providing exceptional support to clients across Canada. This team handles a variety of tasks including billing inquiries, technical support, and service issues, ensuring customer satisfaction and loyalty. Additionally, they assist with sales and teleconferencing, and offer specialized technology-assisted relay services for hearing and speech-impaired customers.

Customer Service

The Operations and Customer Support team at Nordia ensures seamless delivery of customer service solutions across various channels. They handle tasks ranging from managing call centers and customer inquiries to implementing workforce management and quality assurance. This team also focuses on enhancing customer loyalty and sales, coordinating facility operations, and supporting technical and retail services to provide comprehensive, high-quality assistance to Nordia's clients.

Operations and Customer Support

The Technical Support Team at Nordia provides expert assistance to customers experiencing technical issues with their services. This team handles troubleshooting, resolving technical problems, and ensuring smooth operation of systems. They offer support for voice systems, manage IT inventory, and deliver specialized support for complex cases, ensuring customer satisfaction and efficient service delivery.

Technical Support Team

The Leadership Team at Nordia is responsible for steering the company towards its strategic goals by overseeing key functions such as resource planning, operations, human resources, IT, finance, strategy, and corporate communications. This high-level group ensures that Nordia provides exceptional customer service solutions, maintains industry leadership, and continually innovates to meet customer needs across Canada.

Leadership Team

The Human Resources Team at Nordia is responsible for managing employee relations, talent acquisition, and workforce wellness. The team ensures smooth recruitment processes, implements strategies to attract top talent, fosters a healthy work environment, addresses labor relations, and handles administrative tasks related to employee management. Their efforts contribute to maintaining a motivated and efficient workforce across Nordia's multiple centres.

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Other teams

Sales Team

Customer Service

Operations and Customer Support

Technical Support Team

Leadership Team

Human Resources Team

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People (2)

Jobs (0)

Other teams

Sales Team

Customer Service

Operations and Customer Support

Technical Support Team

Leadership Team

Human Resources Team

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