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Elsa Sillanpää is a professional with diverse experience in finance and customer service, currently serving as a Payment Investigator at bunq since September 2022. Prior roles include a Trainee position at the Finnish Dutch Chamber of Commerce and Treasurer for Olarinmäen Samoojat ry, where financial oversight and bookkeeping responsibilities were managed. Experience as a Front Line Associate at Santander Consumer Finance Oy involved customer assistance and payment plan management. Educational background includes a Master of Science in Strategy Economics from Erasmus School of Economics and a Bachelor of Science in Economics from the University of Vaasa. Additional work history features roles in customer service and coaching, highlighting a strong foundation in communication and financial management.