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Michael James is an experienced IT professional with a strong background in operations management and technical support. Currently serving as the Director of IT Operations at NORCAL Voice & Data since September 2018, Michael oversees both small and large-scale IT and cabling projects across diverse sectors, including law enforcement and healthcare. Previous roles include Support Specialist at Oakland Berkeley Association of REALTORS®, where training and troubleshooting of MLS systems were key responsibilities, and Jr. System Admin at Better Homes and Gardens Real Estate | Mason McDuffie, focusing on user training and technical problem-solving. Michael's foundational experience includes technical support roles at TBIO and Logiciel, along with early career positions at UC Berkeley School of Optometry and in retail management. Educational qualifications consist of associate degrees in Networking Technologies and Web Technologies from Wake Technical Community College, along with an associate degree in Music Theory and Performance from Cape Fear Community College.