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Monalisa Santos began their work experience as an intern at the Secretaria de Educação do Estado de São Paulo in 2012. From 2013 to 2017, they worked as an Administrative Assistant at Arq Soluções em Serviços Eirelli. In 2021, they joined Neon as a Junior Business Analyst, where they provided customer support through chat and email channels, addressed inquiries and issues related to credit products, opened tickets for problem resolution, and reported incidents to the development teams. In 2023, they joined Nomad, where they currently work in Customer Experience. The specific role and responsibilities at Nomad are not provided in the information.

Monalisa Santos completed their education history with two notable achievements. Monalisa attended Universidade Cidade de São Paulo from 2013 to 2014 and obtained a degree in "Gestão de Recursos Humanos" with a focus on "Gestão de Pessoas". Prior to this, they attended Etec Professor Aprígio Gonzaga from 2011 to 2012 and earned a degree in "Técnico em Secretariado, Automação de Escritórios e Secretariado" with a specialization in "Secretariado".