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Matt Martinez is a Senior DevOps Engineer at NODE40 with 10 months of experience in the role. Prior to NODE40, Matt Martinez worked at Rackspace Technology for 9 years and 1 month, where they held the positions of Cloud Engineer II & III, DevOps Engineer. In these roles, Martinez provided a high level of technical support to customers, developed tooling and processes to improve customer experience, created wiki articles and playbooks, and provided mentoring on customer related issues to support teams. Martinez was also the technical point of escalation to the Cloud Support and Internal Engineering teams and collaborated with Account Managers and Business Development Consultants to build strong customer relationships. They also took ownership and initiative of complex customer issues which may take several days or weeks to implement and resolve. At Rackspace Technology, Martinez also authored, maintained and improved Puppet, Chef & Ansible deployments. They also collaborated with other Engineers and the Developer team to troubleshoot and resolve bugs & issues. In addition, Martinez was responsible for scaling and managing the product hardware platform to maintain growth and optimal capacity across 6 global regions. They also architected solutions for internal concerns and implemented them within various production environments. Furthermore, Martinez built and managed the CI/CD pipeline to provide blue/green deployments through Jenkins. Finally, they worked with OpenStack Nova, Swift, Glance and Trove for MySQL and Redis as a service solutions and wrote and maintained tools to automate complex procedures and tasks using Bash and Python. Prior to Rackspace Technology, Matt Martinez worked as a Linux System Administrator at SmartCity Networks for 4 years.