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Kittikun Baimontha is currently a CS QA & Trainer at NocNoc, specializing in designing and implementing training programs for customer service teams, monitoring individual performance, and enhancing customer experience through quality assurance and operational improvements. Previously, Kittikun served as an Operations Quality Assurance Advisor at StoreHub, developing QA scorecards and driving continuous improvement initiatives. Prior experience at Agoda included roles as a Customer Satisfaction & Incident Specialist, where responsibilities involved managing high-risk complaints and creating new operational processes, and as a Customer Service Specialist, focusing on delivering excellent service. Kittikun's early work experience includes positions at Harrah's Resort Southern California and SeaWorld Parks & Resorts Orlando, supplemented by a Bachelor's degree in English Language from Chiang Mai University.