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Michelle Attard is a Senior Customer Operations Manager at Nium, responsible for team development, managing complex caseloads, and enhancing customer experience through proactive communication and stakeholder engagement. Prior experience includes roles as Customer Service Center Manager at Bank of Valletta plc, where Michelle focused on staff development and quality assurance, and Call Centre Manager at Air Malta, overseeing customer service excellence and operational efficiency. With a robust background in customer service management and performance improvement across multiple organizations, including HSBC and APS Bank, Michelle has honed strong analytical, leadership, and problem-solving skills. Michelle holds an MBA from ENEB - Escuela de Negocios Europea de Barcelona, completed in 2021.