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Nicole D. possesses extensive experience in customer success and account management across various industries. Currently serving as a Key Account Manager at NinjaOne since March 2019, Nicole has held multiple titles within the company, including Manager of Customer Success for Managed Service Providers (MSP) and Senior Partner Account Manager. Prior to this role, Nicole worked at KnowBe4 from January 2016 to March 2019 as the International Customer Success Team Manager, contributing to the company’s growth in awareness training and phishing simulation. Nicole's earlier experience includes serving as Office Manager and Marketing Director at All Care Medical Consultants, P.A. (October 2012 to December 2015), and as Office Manager at Banfield Pet Hospital from December 2005 to September 2012, where a focus on operational excellence and customer care was integral.